Our policy is simple. If you aren’t happy with your purchase please notify us within 3 days of receiving the item. You can return it within 14 days of receipt for a full exchange or refund. On shipments under $25 we will deduct the cost of shipping. Please contact us for a Return Merchandise Authorization number before returning your item.
If an item arrives damaged, please notify us immediately. Please keep the original packaging for insured items as it will be required to file a claim.
If a returned item arrives to us damaged, the refund will be reduced by the cost of repairing the piece. If the item is damaged beyond repair no refund will be issued. Please package the item using the same care and amount of protective padding that it had when it left us. YOU MUST INSURE YOUR RETURN, especially for high end orders, as we are not responsible for lost or damaged items that you are shipping back.
Any approved return over $1,000 is subject to a 15% restocking fee.
Returned orders that were purchased with a gift certificate will receive a merchandise credit.
FREE SHIPPING FOR ALL ORDERS OVER $25 in the continental U.S unless marked otherwise .
All orders under $25 will incur a $5 shipping and handling fee.
We ship by United States Postal Service (USPS) first class or priority mail, or by UPS for heavy items.
Express shipping is available for an additional fee, which is based on the weight of the items. Please contact us for a quote.
Upon receipt of your order, we will usually ship it within 2-3 business days.
Earth Gallery is not responsible for lost or stolen shipments. No refunds will be made if your package is lost or stolen via any shipping method utilized. Delivery confirmation is used on all shipments.
Every once in awhile a package gets held up in shipping, or in customs for our international orders. Since this is out of our control we are not responsible for delays caused by customs, USPS or any shipping carrier.
International orders are welcome! We only accept payments that have been processed through PayPal for international orders. Unfortunately, our “Free Shipping” does not apply to international orders. Shipping fees will be required, which is based on the weight and destination of the items. Please contact us for a quote. All international orders are shipped by United States Postal Service Global Priority mail and usually have a 6-14 business day transit time depending on the country. Purchasers are responsible for any taxes, duties or customs fees that are due.
If you would prefer to order by mail you can print out a completed order form and mail it to us along with a cashiers check, money order, or personal check made out to Earth Gallery to:
PO Box 3211
Grass Valley, CA 95949
We will ship your order as soon as your check clears the bank, which can take up to 10 days (usually 5-6 business days). This includes cashiers checks as there have been so many fraudulent ones recently.
APO OR FPO MILITARY ORDERS:
- We gladly ship to APO or FPO addresses. Orders will ship via USPS priority mail.
- Unfortunately orders cannot ship via Express Delivery to APO or FPO Boxes.
Earth Gallery respects your right to privacy and is committed to protecting your Personal Information.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information for anyone deciding to use our website, EarthGallery.com.
Information Collection and Use
For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. It will not be sold to any third parties or advertisers.
Whenever you visit our website, our hosting provider may collect information that your browser sends to us that is called Log Data. This Log Data is for statistical analysis and website improvement. It may include, but is not limited to, information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
A cookie is a piece of data stored on the computer that runs an internet browser and is commonly used to store information about a consumer’s online activities, including information such as the content or advertisements that a consumer views or the pages a consumer visits within a particular website. It can contain information about you, your computer, your browser, your session, the websites you visit and other information about you or others who use, or have used, the computer or browser you use to access the internet. The stored information can be retrieved by our website server when you return to the website. This allows us to personalize or regulate the use of this Website, and it also permits us to automate the access and data entry functions of this Website (e.g., login information), and to tailor the appearance or presentation of this Website to your preferences or interests. The cookies we use, if any, are not linked to any Personal Information while using this website unless you have given us permission to link Personal Information to one or more cookies. Please note that you give us that permission any time you register on this Website, use or conduct a transaction through this Website, or identify yourself or the computer you are using through this Website. Most or all browsers permit you to disable or reject cookies. You can do this by adjusting your preferences in the browser.
We may use your e-mail address to provide customer service information or answer your questions and requests. We may also occasionally send you our e-mail updates, newsletters, notifications or other information about our products and services if you have signed up to receive them.
If you provide us with your phone number, you may receive telephone contact from us for customer service purposes only, and to assist us in responding to your requests and questions. We do not share this information with anyone.
When you order from Earth Gallery, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain information including, but not limited to, your name, e-mail address, billing address, shipping address, telephone number, product selections, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order and to communicate with you about your order. All credit card information is not seen by us as it is collected via our credit card server. We would only see this information if you made a telephone order, made an order in person, and/or gave us the information directly.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our website;
- • To perform website-related services; or
- To assist us in analyzing how our website is used.
We want to inform our website users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our website does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.